Frequently Asked Questions About Our Services

  • What services do you offer?

    EssayUp is one of the most renowned and credible service providers in the field of academic writing. We offer versatile writing services including academic papers, assignments, essays, research papers, proofreading, editing, fiction, non-fiction writing and so on.

  • How can I place an order?

    Placing an order at our site is a simple task. It is as easy as 1,2, 3…... On the homepage, you will find an ‘order now’ button. Simply click on it and fill out the order form with detail information, including the paper title, category, required academic level and specify a deadline. Note that, the longer deadline ensures a good quality of the service. After that, proceed to the order description section. Provide as much detailed information as possible so that the writer can easily understand your requirements.
    After filling out all the necessary fields, if all seems to be okay, you will be taken to the PayPal or merchant website for the transaction.
    After the successful completion of the payment, you will get a notification from PayPal describing the transaction details. You will also get another email from us confirming the order. After placing the order, you can login to your account to track your order, send more instructions and communicate with the writer.
    Once your paper will be completed, it will be sent to you via your user account or via your email. You can easily download it from the link we provide. If the final paper requires further modification or revision, let us know the fact. We will take steps to give you a FREE revision as soon as possible.
    That’s all you need to do placing an order with us.

  • Do you provide confidential services?

    Obviously! We are determined to protect any information regarding to the transaction or personal details. We never share our customers’ information to any third party. We have a high technology enriched server that ensures a secured database of information. Our technical team is always on vigilance to protect any unwanted information leakage. Along with, you have to make all disbursements through PayPal, which is the safest mean of online transaction.
    Moreover, we do not reveal any of your personal information to the writer assigned to your job rather than only your Customer I.D. So there is also no chance for the writer to recognize you personally. In fact, throughout the whole process of order, you will remain anonymous.

  • How do you calculate the price of the orders?

    The charges of your order are automatically generated and the final price is calculated on the basis of the information you provide the system. In this automatic system, there are four factors that can determine the final price: the desired academic level, the deadline, type of service and the last one is the sources that you may either request for or not.

  • Do you have any discounts?

    We have a various number of special offers for our loyal customers. We provide a 5% discount on your first order with the code UP5ESSAY. After your first order, you'll be receiving similar offers from time to time. Our main goal is to make your life easier.

  • Do you offer a refund if I am not satisfied with your service?

    We offer a money back guarantee based on a case-by-case issue. However, some cases can be mentioned when you will be entitled to get a partial refund such as a late delivery of your order, twice payment for the same order, or in rare cases, if the writer submits a low quality paper and it cannot be revised due to shortage of time.
    Whenever, you face any of the situation and think you deserve a refund for that situation, simply contact our customer support. We always put much importance on disputes.

  • Who will be assigned to my order?

    We have talented and high quality writers to meet your requirements. All of our writers are highly professional, competent, and having the experience of writing under diversified niches. The dedicated support team will help you find out a writer who best suits your requirements such as desired academic level, specific instructions and urgency. If you are placing an order for a second time, then you can request the writer previously assigned to you.
    Furthermore, once your paper is completed, it passes through a ‘Revision Phase’ before sending it to you. This is done specially to ensure that the finished paper meets your requirements, is well formatted and cited and obviously free from any sort of plagiarism.

  • Can I communicate my writer?

    Sure! You can easily contact your writer through your customer account page. Simply login to your user account and send messages to the writer. You can send him/her more instructions, discuss any important issue and provide particular sources if it requires. Form your user account, you can also ask for an order modification after it has been uploaded to your customer account.

  • Will the final paper be original and plagiarism free?

    We have already said that we have assembled the most talented and professional writers to provide you the best service. We have developed a No-Plagiarism-Policy and all the writers are confined to this policy. However, we always pass the final paper through a plagiarism checking system before uploading it to your account.
    Thus we ensure that, you will never get any sort of plagiarism in the finished paper.

  • Can you specify the standard format of a paper?

    A standard format should have the following criteria: A4 paper, one-inch margin on each side, double space and 275 words. APA, MLA, Chicago/Turabian and Harvard are the formatting styles. You can choose any of the format while writing your paper.

  • Can I get a free revision from you?

    Obviously. If the final paper requires further modification, get us in touch with the issue. We offer unlimited free revisions of your paper. Please note that, you should request the revision within 10 days from the date of order delivery. However, we may offer you an extended revision period for a large order such as an order greater than 45 pages. Be sure that, your revision request must be logical, with proper instructions and it will never go beyond your initial instructions.

  • How can I approve an order?

    You will get a 10-day period to check, request a revision or approve an order after it has been uploaded to your account. If you don’t take any action within this period, our system will automatically mark your order as completed.

  • How can I change or reset my password?

    You can easily change your password from your user account. First, login to your account. You will find your password details under ‘my profile’. You can change your password here. If you forget your password, you can easily reset it by clicking on ‘forgot password’. You will get an email containing instructions for resetting your password.

  • Can I change the instructions after an order has been started?

    You can change the instructions or ask for additional requirements only when the order has yet not been started. Please, try to understand that we assign a writer as soon as we get the order from you and our writers start working immediately on the assigned order. Thus, we would charge you some additional fees depending on the period that has gone by since the placement of the order to compensate the writer. In such case, we will always show you the work that has already been done as an evidence.

  • Do you resell my order to other customers?

    Absolutely not. We never resell or resubmit one paper twice. Your paper is written solely for you. Each time we get an order, we find out a writer and assign him/her to that particular order. We also encourage our writers not to use same content for two similar papers. So the order that we deliver you never gets exposed to other customers.

  • I need more help. What to do now?

    We feel happy to reply your queries. Never hesitate to contact us in any situation either before placing an order or during the course of the order. We ensure a 24/7 customer support from which you can get instant solution of your problems. You can also get us in touch via email and toll free phone call.

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